Social on the Front Lines of Customer Experience

The 1960s brought about Volkswagen buses, MadMen advertisers, and the first call centers. For the next 40 years, these support farms led our customer service needs. Then came the gatekeeper, the automated voice trying to streamline the customer service process, but only succeeding in leaving you as a consumer saying, “there has to be a…

via Social on the Front Lines of Customer Experience — Digital Marketing Blog by Adobe

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